File a claim online.
Send your client to the 5Star Service app. They submit photos and details; we take it from there.
5starservice.net
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Service
When something happens, we handle it.
You don’t manage the claim yourself. Send your client to 5Star Service, or reach RAP and we’ll route it for them.
Three ways to help
Pick the one that fits.
Each path lands your client in the same place — a real person on our team.
Call or email RAP.
Not sure what to do? Tell us the situation and we’ll route the client to the right path.
561-374-3147designer.programs@raptns.com
What clients need.
One sentence to your client gets the claim moving. Copy and send.
Photos, dates, short description.
Before filing
What your client should gather.
Five quick things. None of this has to be perfect — we’ll ask follow-ups if anything is missing.
- Their name and the address where the piece lives.
- Which piece is affected (sofa, chair, rug, bed base, etc.).
- Two or three photos showing the damage.
- Roughly when the issue happened.
- A one-sentence description of what occurred.
Honest questions
Common situations.
Do I have to be on the call?
No. Your client calls or files directly. You don’t manage the claim and we don’t loop you in unless you ask to be.
What if I’m not sure it’s covered?
Tell the client to file anyway. We’ll review and respond. Most things designers worry about — stains, rips, frame issues, motion mechanisms — are covered under the right tier.
How long does a claim take?
Initial response is same business day for most claims. Resolution depends on whether the piece can be repaired in place, needs a technician visit, or has to be replaced — typically one to three weeks.
What if the piece is no longer available?
We work with the client on a comparable replacement or store credit toward a new piece. You’re welcome to be part of that conversation if your client wants you involved.
Can I file on my client’s behalf?
Yes. Some designers prefer to. Call us at 561-374-3147 with the client’s name and we’ll start the claim from your side.
Need help right now?
A real person picks up.
Same-day response, most business days. Don’t guess — call us with the situation and we’ll point your client to the right step.